1. Agreement
These Terms of Service ("Terms") govern your access to and use of CRMandGo, a product of the MyAndGo ecosystem operated by Fintech Development Pty Ltd (ACN 655 608 969) ("we", "us", "our"). By creating an account or using the platform, you agree to be bound by these Terms.
CRMandGo is a multi-tenant client relationship management platform designed for Australian businesses. These Terms are governed by the laws of New South Wales, Australia.
2. Accounts
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the security of your account credentials.
- Each organisation account is managed by an organisation administrator who controls user access and permissions.
- You must be at least 18 years of age to use CRMandGo.
- You are responsible for all activity that occurs under your account.
3. Subscriptions and Billing
CRMandGo offers subscription plans with varying features and limits. By subscribing to a paid plan:
- You authorise us to charge the payment method on file through our payment processor, Stripe.
- Subscriptions are billed monthly or annually, depending on your selected plan.
- All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.
- You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
- We do not provide refunds for partial billing periods.
- We reserve the right to change pricing with 30 days' written notice.
4. Your Data
You retain full ownership of all data you enter into CRMandGo, including client records, documents, deal packs, tasks, and deal book entries. We do not claim any intellectual property rights over your data.
- All data is stored exclusively in Australia (Sydney region).
- You grant us a limited licence to process your data solely for the purpose of providing the service.
- You are responsible for ensuring you have the necessary consents to store client data in CRMandGo.
- You may export your data at any time using the built-in CSV export features.
- Upon account termination, your data will be permanently deleted within 30 days, except where retention is required by law.
5. Acceptable Use
You agree not to:
- Use CRMandGo for any unlawful purpose or in violation of any applicable law or regulation.
- Attempt to gain unauthorised access to other organisations' data or accounts.
- Interfere with or disrupt the platform's infrastructure or other users' access.
- Upload malicious files, viruses, or harmful code.
- Use the platform to send unsolicited communications (spam).
- Reverse-engineer, decompile, or attempt to extract the source code of the platform.
- Resell, sublicense, or redistribute access to CRMandGo without our written consent.
6. Compliance
CRMandGo provides tools to assist with regulatory compliance, including NCCP record-keeping, APRA serviceability checks, and audit trail functionality. However:
- CRMandGo is a tool to assist compliance, it does not constitute legal or financial advice.
- You remain solely responsible for meeting your regulatory obligations.
- AI-generated lead scores and compliance flags are advisory and should be reviewed by qualified professionals.
- Audit logs are maintained to support your compliance requirements but do not guarantee regulatory compliance on their own.
7. Service Availability
We strive to maintain high availability of the CRMandGo platform. However:
- The service is provided on an "as is" and "as available" basis.
- We do not guarantee uninterrupted or error-free operation.
- Scheduled maintenance will be communicated in advance where possible.
- We are not liable for downtime caused by third-party infrastructure providers (Google Cloud, Firebase, Stripe, SendGrid).
8. Limitation of Liability
To the maximum extent permitted by Australian law:
- Our total liability for any claim arising from or related to the service is limited to the amount you paid us in the 12 months preceding the claim.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages.
- We are not liable for any loss of data, revenue, or business opportunities arising from your use of the platform.
- Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.
9. Termination
Either party may terminate this agreement at any time:
- You may cancel your account through the Settings page or by contacting us.
- We may suspend or terminate your account if you breach these Terms, with notice where practicable.
- Upon termination, your access to CRMandGo ceases immediately.
- Data deletion follows the schedule outlined in our Privacy Policy.
10. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of CRMandGo after changes take effect constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.