Turn every enquiry and rebooking request into a loyal regular, without pausing mid-treatment.
A beauty client is worth far more over a year of regular visits than a single appointment, so keeping them coming back is the whole game. CRMandGo builds a CRM for your salon or spa with a pipeline that runs from first enquiry to consultation to first visit to a regular on a rebooking cycle. An AI front desk captures web chat, SMS and missed-call enquiries around the clock and texts back every missed call, so an enquiry that lands mid-treatment is never lost. New enquiries are scored so you can offer a fresh cancellation slot to someone ready to book, and smart intake forms capture skin type, allergies, colour history and treatment preferences before they arrive. Every client, note and rebooking prompt sits in one place built for beauty.
An AI front desk captures enquiries and rebooking requests 24/7 over web chat and SMS, and texts back every missed call. You stay with the client in the chair while the front desk fills tomorrow's book.
Each client moves through stages that suit your salon: first enquiry, consultation, first visit and regular on a rebooking cycle. You can see who is new and who is due back.
CRMandGo scores each enquiry and writes a short brief so you know who is ready to book. A cancellation goes to a client who will keep the appointment.
Smart intake forms capture skin type, allergies, patch tests, colour history and treatment preferences before the visit. Your therapists are prepared and your consultations start ahead.
Track referrals from partners such as dermatologists, wedding planners and gift-voucher partners, send consent forms for e-signing, and let referral fees calculate automatically. Your partner relationships are managed in one place.
A real-time pipeline and analytics show new enquiries, rebooking rates and which regulars have gone quiet. You can prompt a lapsed client back before they try another salon.
CRMandGo is Australian-owned and part of the MyAndGo ecosystem. Your data is kept onshore in Sydney, under the Australian Privacy Principles. Start free, no card needed.
Yes. The AI front desk captures rebooking requests over web chat, SMS and missed-call text-back, and CRMandGo prompts you when a regular is due for their next visit. It keeps clients coming back without you chasing each one by hand.
You describe your business and CRMandGo composes a CRM for your salon or spa: the terminology, pipeline stages, intake questions and document checklists already match how you work, from first enquiry to regular rebooking. You can rename labels and switch modules on or off.
CRMandGo is Australian-owned and all your data is hosted onshore in Sydney, handled in line with the Australian Privacy Principles. It is part of the MyAndGo ecosystem of Australian business software.
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