Turn after-hours enquiries into members, before the motivation to sign up cools off.
Most gym and PT enquiries come in after hours, right when someone has finally decided to make a change, and a slow reply lets that motivation cool. CRMandGo composes a CRM for your gym or personal training studio with a pipeline that runs from first enquiry to trial session to signed-up member to renewal. An AI front desk captures web chat, SMS and missed-call enquiries 24/7 and texts back every missed call, so a late-night enquiry is answered while the intent is hot. Each lead is scored and briefed so you follow up the ready buyers first, and smart intake forms capture goals, injuries and training history before the first session. Memberships, renewals and follow-ups all sit in one pipeline built for fitness.
An AI front desk captures enquiries 24/7 over web chat and SMS, and texts back every missed call. A midnight enquiry gets a reply while the person is still motivated, not the next morning.
Each lead moves through stages that suit your studio: first enquiry, trial session, signed-up member and renewal. You can see who is on a trial and who is due to renew.
CRMandGo scores each enquiry and writes a short brief so you know who is ready to commit. You spend your follow-up time on the people most likely to join.
Smart intake forms capture goals, injuries, health screening and training history before the first session. Your trainers walk in prepared and your programming starts on the right foot.
Track referrals from physios, dietitians and corporate partners, send membership or PT agreements for e-signing, and let referral fees calculate automatically. Your referral network is managed in one place.
A real-time pipeline and analytics show new enquiries, trial conversion and renewals. You can act on a member who has gone quiet before their membership lapses.
CRMandGo is Australian-owned and part of the MyAndGo ecosystem. Your data is kept onshore in Sydney, under the Australian Privacy Principles. Start free, no card needed.
Yes. CRMandGo captures membership and PT enquiries over web chat, SMS and missed-call text-back, moves them from trial to member, and prompts you when a renewal is coming up. Nobody slips through between deciding to join and actually signing up.
You describe your business and CRMandGo composes a CRM for your gym or PT studio: the terminology, pipeline stages, intake questions and document checklists already match how you work, from first enquiry to renewal. You can rename labels and switch modules on or off.
CRMandGo is Australian-owned and all your data is hosted onshore in Sydney, handled in line with the Australian Privacy Principles. It is part of the MyAndGo ecosystem of Australian business software.
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