Turn missed calls and rebooking requests into a full book, without stopping mid-groom to answer the phone.
A groom is a repeat visit, so the money is in the rebooking, not just the first appointment. CRMandGo builds a CRM for your grooming business with a pipeline that moves each pet from first enquiry to first groom to a regular on a rebooking cycle. An AI front desk captures web chat, SMS and missed-call enquiries day and night, texts back every missed call, and picks up rebooking requests while you have your hands full with a nervous dog. New enquiries are scored so you can fill a cancellation with a ready client, and smart intake forms capture breed, coat, temperament and vaccination details before the pet arrives. Every groom, note and reminder sits in one place built for groomers.
An AI front desk captures enquiries and rebooking requests 24/7 over web chat and SMS, and texts back every missed call. You keep grooming while the front desk keeps your book full.
Each pet moves through stages that suit your work: first enquiry, first groom and regular on a rebooking cycle. You can see at a glance who is due back and who has lapsed.
CRMandGo scores each enquiry and writes a short brief so you know who is ready to book now. A fresh cancellation goes to someone who will actually turn up.
Smart intake forms capture breed, coat type, temperament, matting and vaccination status before the appointment. You are prepared for a tricky coat or a nervous dog before it walks in.
Track referrals from vets, breeders and pet shops, send grooming or consent agreements for e-signing, and let referral fees calculate automatically. The partners who send you pets are managed in one place.
A real-time pipeline and analytics show new enquiries, rebooking rates and which regulars have gone quiet. You can nudge a lapsed client back before they find another groomer.
CRMandGo is Australian-owned and part of the MyAndGo ecosystem. Your data is kept onshore in Sydney, under the Australian Privacy Principles. Start free, no card needed.
Yes. The AI front desk picks up rebooking requests over web chat, SMS and missed-call text-back, and CRMandGo prompts you when a regular is due back on cycle. It keeps your book full without you chasing every client by hand.
You describe your business and CRMandGo composes a CRM for your grooming business: the terminology, pipeline stages, intake questions and document checklists already match how you work, from first enquiry to regular rebooking. You can rename labels and switch modules on or off.
CRMandGo is Australian-owned and all your data is hosted onshore in Sydney, handled in line with the Australian Privacy Principles. It is part of the MyAndGo ecosystem of Australian business software.
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