CRMandGo

Hospitality & Catering CRM for Australian caterers and hospitality businesses

Turn event enquiries and after-hours messages into quoted, deposited functions, without living in your inbox.

A function enquiry that sits unanswered over a busy service weekend is a booking that goes to another caterer. Describe your business in plain English and CRMandGo composes a CRM built for your workflow, moving each event through enquiry, quote, deposit, confirmed function and delivery on the day. An AI front desk captures web chat, SMS and missed-call enquiries around the clock and texts every missed call straight back, so a wedding, corporate lunch or party enquiry is always answered while you are on the floor. Each enquiry is scored and briefed so you quote the ready clients first, and every quote, deposit and follow-up sits in one pipeline built for hospitality and catering. Deposit due dates and final headcount deadlines get their own reminders so no function detail is left to the last minute.

Never miss an event enquiry

An AI front desk captures enquiries 24/7 over web chat and SMS, and texts back every missed call automatically, so a wedding or corporate catering enquiry that lands mid-service still becomes a quoted function instead of a lost booking.

A pipeline built for events and functions

Track every event through the stages that match your work, from enquiry and quote to deposit, confirmed function and delivery on the day. See which events are pencilled, which are confirmed and which quotes are still open.

AI lead scoring and briefs

Every enquiry is scored and summarised into a short brief, so you know the guest numbers, date and budget before you reply. Prioritise the ready clients and turn quotes around fast while the enquiry is hot.

Smart intake forms for every event

Send a branded intake link that captures the event date, guest numbers, venue, dietary requirements, service style and budget. You build an accurate quote first time, without ten back-and-forth emails.

Referral partners and e-signed agreements

Track referrals from venues, planners, agencies and past clients, send function agreements for e-signature, and let CRMandGo calculate and record referral fees automatically so every introduction is credited and paid without manual work.

Real-time pipeline and analytics

Watch quotes, deposits, win rates and revenue update live. See which event types and referral sources convert, and which quotes have gone quiet and need a follow-up, all from one dashboard.

CRMandGo is Australian-owned and part of the MyAndGo ecosystem. Your data is kept onshore in Sydney, under the Australian Privacy Principles. Start free, no card needed.

Hospitality & Catering CRM: common questions

Can it track deposits and final headcounts for functions?

Yes. Each event carries its own reminders, so deposit due dates, final guest numbers and dietary confirmations are followed up on time. You lock in every function detail without last-minute scrambles.

Is CRMandGo built for catering or is it a generic CRM?

You describe your business and CRMandGo composes a CRM for your hospitality and catering work: the terminology, pipeline stages, intake questions and document checklists already match how you quote and run events. You can rename labels and switch modules on or off whenever you like.

Where is my data stored?

CRMandGo is Australian-owned and your data is hosted onshore in Sydney, handled under the Australian Privacy Principles. Your client details, event enquiries and quotes stay in Australia.

Built for caterers and hospitality businesses

Ready to see it on your pipeline?

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