Turn missed calls and after-hours enquiries into booked appointments, without sitting by the phone.
When a new patient rings with a sore back, they book with whoever answers first. CRMandGo composes a CRM for your physiotherapy clinic, with a pipeline that runs from first enquiry to new-patient booking, initial assessment, treatment block and recall. An AI front desk captures web chat, SMS and missed-call enquiries around the clock, then scores each one so your reception team calls the ready-to-book patients back first. Smart intake forms gather history, referral and Medicare details before the first appointment, and automatic reminders bring lapsed patients back for review. Every enquiry, referral and follow-up sits in one place built for physio.
An AI front desk captures new-patient enquiries 24/7 over web chat and SMS, and texts back every missed call automatically so a sore, motivated patient books with you instead of the clinic down the road.
Track each enquiry from first contact to new-patient booking, initial assessment, treatment block and discharge, so nobody slips between stages.
Enquiries arrive scored and summarised, with the presenting complaint, urgency and referral source pulled out, so your team knows who to call back first.
Intake forms collect history, injury details, referral and Medicare details and consent before the appointment, held securely onshore so the initial assessment starts on time.
Track referrals from GPs, specialists and sports clubs, send e-signed referral agreements and let CRMandGo record referral fees automatically so every source is credited.
A real-time pipeline and analytics show new-patient numbers, referral sources and recall conversion at a glance, so you can see exactly what is keeping the diary full.
CRMandGo is Australian-owned and part of the MyAndGo ecosystem. Your data is kept onshore in Sydney, under the Australian Privacy Principles. Start free, no card needed.
Yes. You can set automatic reminders that nudge enquirers who have not yet booked and recalls that bring lapsed patients back for review. CRMandGo manages the enquiry, booking and follow-up side of your clinic, not clinical notes or claiming, so it sits alongside your practice software rather than replacing it.
You describe your clinic and CRMandGo composes a CRM for your physiotherapy practice: the terminology, pipeline stages, intake questions and document checklists already match how you work. You can rename any label and switch modules on or off.
All data is hosted onshore in Sydney and handled under the Australian Privacy Principles. CRMandGo is Australian-owned and part of the MyAndGo ecosystem, so patient and referral details never leave the country.
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