Fergus is job-management software for trade businesses, built in New Zealand and used widely across Australia and New Zealand for quoting, scheduling, job tracking and invoicing. CRMandGo is a CRM that sits in front of that work: it answers the enquiry, scores it, chases the follow-up and collects the documents.
| CRMandGo | Fergus | |
|---|---|---|
| What it owns | The pipeline: enquiry, qualification, follow-up, documents | The job: quote, schedule, cost, invoice |
| Missed enquiry out of hours | AI receptionist answers chat and SMS; a missed call texts the caller back | Not its purpose |
| Job costing and invoicing | Not a job-costing or invoicing tool | Purpose-built |
| Built for your industry | AI composes pipeline, intake and document checklists for your trade | Built for trades, configured by you |
| Data residency | All data onshore in Sydney, Australian Privacy Principles | New Zealand company; check current data location |
| Can you run both | Yes: CRMandGo wins the job, Fergus runs it | Yes |
If your difficulty is the enquiry that arrived while you were on a roof, CRMandGo answers it: an AI receptionist over chat and SMS, a missed call that texts the caller back, scored and briefed leads, and a branded portal where the customer fills in their own details. Your client data is also stored onshore in Sydney under the Australian Privacy Principles.
If your difficulty is running the work, Fergus is purpose-built for it and CRMandGo is not. Job costing, scheduling, timesheets and invoicing for a trades business are its core, and we do none of those.
You do not have to switch to find out. The 14-day trial needs no card, and nothing stops you running Fergus and CRMandGo side by side while you decide. Most businesses that move do it the slow way on purpose: point new enquiries at CRMandGo, leave the existing work where it is, and let the old system empty out as those deals close.
Bringing people across is a spreadsheet. Export your contacts from Fergus as a CSV and import them, mapping each column to a CRMandGo field as you go, and the importer will not write to a field you have not mapped. Names, contact details, the stage a deal is at and your own custom fields all come over. Notes and file attachments generally do not, because every CRM stores them differently, so if history matters keep read-only access to the old system for a while rather than trusting an export to carry it.
What takes the time is not the data, it is deciding how you want to work. That part CRMandGo does for you: describe the business in plain English and it composes the pipeline stages, the intake questions, the document checklist and the wording for your industry, so you are correcting a draft rather than building from an empty screen.
CRMandGo is Australian-owned and part of the MyAndGo ecosystem. Your data is stored onshore in Sydney, under the Australian Privacy Principles. Start free, no card needed.
They cover different halves. Fergus runs the job once you have won it; CRMandGo wins it. If your quoting and job costing already work, keep Fergus and put a CRM in front of it rather than replacing it.
No. CRMandGo does quotes and acceptance, then hands the won work to whatever you use to run it. Job costing, scheduling and invoicing are Fergus's job and we do not claim them.
Because job profitability tells you about work you won, and says nothing about work you never quoted. Fergus is strong on the money inside a job and CRMandGo does not try to compete with that. What CRMandGo measures is the half you cannot currently see: how many enquiries arrived, how many were answered, how long it took, and how many quietly went to a competitor because nobody called back.
No, and for most plumbing and electrical businesses the right answer is both. They own different ends of the same job. If budget forces a choice, pick by where the pain is: if you are flat out and the admin is the problem, Fergus. If the diary has gaps and you are not sure why, that is the enquiry end, and that is CRMandGo.